© Copyright Bigpockets.co.uk 2011
Unit 23, Enterprise Drive , Lye, Stourbridge, West Midlands, DY9 8QH

Prices are inclusive of VAT and are Subject to change without prior notice, E&OE
All logos & trademarks used are acknowledged to their respective owners.
Full terms and conditions can be viewed here
Our Frequently Asked Questions (FAQ) can be viewed here

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Useful Information:
Payment: We accept most form of payment, including all majors form of credit and debit card (including Amercian Express) as well as Paypal. We also offer Purchase Order facilities for Schools and other academic institutions.

Despatch time: 98% of orders which we receive before 3pm are despatched the same day. However, some orders may experience slight delays due to security and other reasons. If you need your order urgently, we advise you or place your order as early in the day as possible.

Delivery: Two standard delivery options are available for UK mainland- Royal Mail and courier. If your order is small/light enough you will be offerd the choice of Roayal Mail or courier at the checkout. For larger orders, only the courier option will be available. All Royal Mail orders are sent via standard first class which is not a tracked service. Courier delivery is a 24 hours service (from time of dispatch) and fully trackable. Non UK and certain offshore countris can not be served by Royal Mail and in these cases an international courier will be used. This is also a fully trackable service.

Delivery Restrictions: Some products, noteably laptops and PCs, can only be sent to UK Mainland addresses.

Delivery Destinations: With the above restrictions noted, we deliver to the following countries - Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Guernsey, Hungary, Isle of Man, Isle of Wight, Italy, Jersey, Luxembourg, Netherlands, Northern Ireland, Poland, Portugal, republic of Ireland, Slovakia, Spain and Sweden.

Fr.ee Delivery: We do offer a range of `Fr.ee Delivery` products. When you purchase one of these, delivery for your entire order will be fr.ee of charge, regardless of the number of items you order. Products which have this fr.ee delivery feature are marked as such both in the category listing pages as well as the product description itself. In addition, you can see all of our current fr.ee delivery products by clicking on the `fr.ee delivery` banner on the right hand side of the website.

Condition of Goods : Most of our products are brand new and come with a full 12 months manufacturers warranty. We also sell `as new`, `refurbished` and `used` items (particularly laptops). The condition of all goods is clearly stated in the descriptiion and product overview.

Contact: Although we do not currently offer a telephone point of contact, we do have a very efficient `Ticket System` whereby you can get in touch with us regarding any aspect of your order or enquiry. The messages are fully traceable and we endeavour to respond to any enquiry as quicky and as efficiently as possible. The link below will take you directly to our ticket contact system.